Regional Head - BFSI

Regional Head - North - Required from Banking Industry for Real Estate

Job Roles and Responsibilities:

- Regional operations set up & Staffing

- Establishes city operations for the startup phase with a long term view and optimization of cost.

- Structuring and selecting staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Motivating and retaining staff to perform and achieve operational excellence.

Quality & Brand

- Achieve quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

- Representing the brand to external stakeholders and reputation management.

Financial

- Achieve financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Revenue & commission collection, vendor accounts receivable and bad debts within targets.

- Staff

- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Contributes to team effort by accomplishing related results as needed

Key Performance Indicators:

- Region’s Performance Management above 90%, which includes the following

- NPS score above 70% (Customer Satisfaction Index)

- P&L bottom line improvement every month.

- High Staff engagement and low Attrition

- Team structure and full strength to manage smooth Operations