Regional General Manager - Project Operations - IT Hardware Services

Regional General Manager - Project Operations

Role And Responsibilities:

Project Planning & Execution:

- Develop detailed project timelines, budgets and resource allocation plans for multi-location projects.

- Collaborate with OEM partners to ensure on-time hardware/software delivery and installation.

Client and Stakeholder Management:

- Act as the primary point of contact for clients during project execution.

- Conduct regular reviews to update clients on project progress, milestones and challenges.

Risk Management:

- Proactively identify project risks (e.g., resource constraints, equipment delays) and implement mitigation plans.

Team Management:

- Lead a team of Project Managers, Site Engineers and Technicians across the region.

- Conduct technical and operational training for project teams.

Compliance & Quality:

- Ensure project execution adheres to ISO 9001, 45001, NFPA and other global standards.

- Maintain EHS (Environment, Health and Safety) protocols.

Key Performance Indicators (KPIs):

- Project delivery on time and within budget (- 95% adherence).

- Client escalation resolution time (< 48 hours).

- Quality compliance (- 3% deviation in installations).

- Team productivity and resource utilization (- 90%).

Preferred Candidate Profile:

Experience & Industry Knowledge:

- Experience: 12-15 years in Project Management roles in Security, ELV and BMS industries.

- OEM Knowledge: Proven experience managing projects with products from Bosch, Honeywell, Siemens, JCI and Schneider Electric.

- Key Expertise: Experience in SLA-driven projects, site commissioning, UL/FM compliance and EHS best practices.

Compensation & Benefits:

- Market - competitive salary with project performance incentives.

Benefits include:

- Health insurance and family coverage.

- Travel reimbursements.

- Upskilling programs with OEM certifications.

Rewards & Recognition:

- Project Excellence Awards for on-time, under-budget delivery.

- Annual Leadership Awards for achieving 100% SLA adherence.