Regional Collection Manager - Unsecured BL - NBFC

JOB PURPOSE

To oversee the SMB department's financial collections by personally monitoring and guiding the collections team and through Vendor Management. Prepare & execute collections plan, set targets and develop case specific strategies to recover money, Tracking Pre-NPA cases and reversals from NPA for respective Regions. Maintain the delinquency within budgeted numbers as per policy. Timely initiation of Legal activities. Ensuring execution of legal tools. Timely collections of overdue and irregularities in the Delinquent portfolio. SMA / Weak Account cases tracking on regular basis. Look out for early warning signals and timely action for resolution.

Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.

PRINCIPAL ACCOUNTABILITIES

- Accountable for reducing delinquency by flow control and improve recovery rates on the assigned Portfolio.

- Initiate of legal action on problematic customers

- Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.

Drive the performance of collections agencies through allocated officers who handle agencies, identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.

- Ensure timely allocation of cases to Collections Mangers and Executives based on Geography and Vintage.

- Ensure the collection efficiency through daily reports and regular reviews with the team.

- Strategize, forecast, drive and execute plans including the hiring plans.

- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.

- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region

- Ensure internal and external guidelines are adhered to in the field

- Motivate team through coaching, development, and training interventions

- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback

- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases

Functional Skills

Ability to deliver in high pressure, Team Management, Basic Knowledge of Legalities of SME, Good Networking with Local Authorities