Regional Business Head - Home Loan

Position: Regional Business Head Home Loans.

Location: Lucknow.

Candidate's must have experience in Home Loans Sales for 6+ Years.

For Business Developments:.

- Identifying business opportunities and potential village clusters to increase business coverage.

- Planning and effectively deploying all resources for optimum business growth.

- Guiding the team to effectively plan, implement plans and review operations for corrective action.

- Developing promotional and brand building plans and get those implemented for enhancing market penetration.

- Identifying potential tie-ups and implementing joint program for business growth Maintaining relationship with branch networks, local bodies and other influential stakeholders Suggest new product ideas/ process improvements.

For Portfolio Health:.

- Ensuring good quality loans by setting up robust process mechanism through Territory Managers & Branch Heads in region.

- Analyzing causes of non repayment and suggesting and/ or implementing course corrections (including changes in credit policy etc) Ensuring low NPA's in the region by ensuring quality business and stringent follow up for cases assigned to his team Counseling and motivating business team all across to help achieve quality business targets.

- Co-ordinating with collections vertical for timely collections.

- Ensuring profitability in the region.

For Process Improvement and Adherence:.

- Supervising market research efforts to identify process or product lacunae geared towards superior customer satisfaction/ new products/ etc.

- Conducting random verification of properties financed during branch visits Monitoring adherence of process laid down as per - norms and regulatory requirements are being adhered to.

- Ensure to maintain monthly and quarterly reports and records.

- Manage effective Product & Process Improvement through constant process development.

- Implement policies and procedures in all states of MRHFL and ensure that the team adheres and follows those.

For Customer Satisfaction:.

- Participating in all interventions which are directly and indirectly related to CAPs score.

- Ensuring employees attending and redressing customer grievances on timely basis Ensuring speedy disbursals of Home Loans by creating and implementing process improvement at various levels.

- For Employee Development and Engagement: Guiding and Motivating team to deliver performance.

- Regularly reviewing and monitoring performance of the team members Timely connecting with the employees to ensure their involvement and engagement.

- Manage attrition in all the states of MRHFL and implement measures to reduce attrition To ensure timely Recruitment of employees as per the manpower budget To ensure mentoring of the new joinees and impart training for functional & behavioral needs.