Redesign Health - Associate - Information Technology

- As our Information Technology Associate, you will be the first line of defense for our Redesign Health workforce by managing our IT Helpdesk and providing an exceptional employee experience.

- We prioritize humanity and excellence in every interaction and are proud of the reputation we have built for going above and beyond.

- You will also work collaboratively with our agile technology team to support the administration and configuration of our technology systems, and to support or lead key technology projects and implementations across Redesign.

- You will report to the Sr. Director of Technology Operations, and will work hours optimized for Eastern Standard Time.

Role & responsibilities:

- Work closely with our Technology Operations lead to resolve IT Helpdesk tickets and escalate as needed with a sense of urgency and a solution-oriented mindset.

- Manage onboarding and offboarding workflows for all Redesign Health employees.

- Support IT Security and Compliance processes, including quarterly access reviews for systems and security assessments for new tools.

- Optimize configuration, automation and workflows for our EDR (Crowdstrike) and SASE (Cloudflare) systems.

- Identify, escalate, and resolve any security incidents or findings lead process improvements for cybersecurity SOPs and incident response.

- Work with our IT Managed Service Provider to set up the technology stack for new Operating Companies.

Preferred candidate profile:

- Providing technical support for Windows, macOS, iOS, and Android operating systems.

- Managing system administration for Google Workspace, Microsoft 365, Slack, Zoom, and other best-in-class SaaS platforms.

- Administering mobile devicement management (MDM) using JAMF, Intune and OKTA Device Trust or comparable solutions.

- Configuring and administering access identity management (preferably OKTA).

- Using/configuring a ticketing system to manage and track work orders (preferably JIRA).

Who You Are:

- Cultural Competence, You navigate cultural differences with ease, showing respect and understanding for diverse perspectives. You adapt your communication and behavior to different cultural contexts, fostering inclusive and effective interactions.Manage Complexity.

- You ask the right questions to accurately analyze situations.

- You uncover root causes to difficult problems.

- You evaluate pros and cons, risks and benefits of different solution options and make sense of complex, and sometimes contradictory information to solve problems.

- Action Oriented, You readily take action on challenges without prescriptive instruction. You see what needs to be done without prompting and get things across the finish-line with a sense of urgency, energy, and enthusiasm.

- Resourceful, You maximize resources (teammates, funding, documentation, independent research) to get things done.

- You think outside of the box and apply multiple perspectives to problem-solving.

- If something isn't working, you look for a way to go through, over, or around.

- You apply your knowledge of internal structures, processes and culture to resourcing efforts.

- Cultural Competence, You navigate cultural differences with ease, showing respect and understanding for diverse perspectives.

- You adapt your communication and behavior to different cultural contexts, fostering inclusive and effective interactions.

Perks and benefits:

- Competitive pay.

- Opportunity to join a high growth US-based organization.

- Based on performance, opportunity to become full-time team member with total rewards package (health benefits, learning stipend, equity).