About the job: Company Name : Redcliffe Labs Company URL : www.redcliffelabs.com Job Description: Online Reputation Management (ORM) Company Description: Redcliffe Labs is India's leading diagnostics service provider with a comprehensive portfolio approach, both with routine and specialized test menus, and advanced testing labs across 220+ cities. Its digital-first approach with on-demand 1-hour home collection and same-day reporting is disrupting the way diagnostics is delivered today. Position Overview: - We are seeking a passionate and customer-focused seasoned professional to join our team as a Online Reputation Management Executive. As a core member of our customer success team, you will play a pivotal role in ensuring an exceptional and delightful customer experience, driving customer satisfaction, and building lasting relationships with our customers. Responsibilities: 1. Customer Engagement: Act as the primary point of contact for customers, addressing their enquiries, concerns, and feedback through social media such as Facebook, Instagram, Play store, LinkedIn, Twitter, Consumer forums & other platforms. 2. Problem Solving: Proactively identify and resolve customer issues, providing timely and effective solutions that align with company policies and customer expectations. 3. Product Knowledge: Develop a deep understanding of our products and services to assist customers in making informed decisions and effectively troubleshooting their inquiries. 4. Empathy and Listening: Display empathy, patience, and active listening skills while interacting with customers, demonstrating a genuine commitment to understanding their needs and concerns. 5. Relationship Building: Foster strong and positive relationships with customers, building rapport and trust that contributes to customer loyalty and retention. 6. Customer Feedback: Collect and analyse customer feedback, identifying trends and opportunities for improvement in our products, services, and overall customer experience. 7. Continuous Improvement: Collaborate with cross-functional teams to contribute to ongoing enhancements of customer support processes, tools, and resources. 8. Documentation: Maintain accurate and detailed records of customer interactions, ensuring comprehensive and up-to-date customer profiles. 9. Metrics and Reporting: Track key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution, providing regular reports to management. 10. User Research: Conduct research at regular intervals to do need gap analysis, customer sentiments analysis, and top-of-the-mind awareness study. Skills sets: 1. One should have excellent interpersonal communication skills, have the ability to quickly build effective relationships and carry peers & seniors along the way. 2. One should be detail-oriented, data-driven, and capable of handling multiple projects at once. 3. One should take immense joy in working with a sense of personal accountability to deliver business goals. 4. Effective time management skills required & data handling skills.

Noida

Redcliffe Lab - Online Reputation Manager 

Job Description for Redcliffe Lab - Online Reputation Manager  in Redcliffe Lifetech Private Limited in  Noida for (3-4) years of experience. Apply Now!