Recruitment SMART - Customer Success Manager - HR Tech

Recruitment SMART is a London (UK) based company who is an expert in Artificial Intelligence and Machine Learning technologies and has developed "Sniper AI" in partnership with leading researchers at Carnegie Melon University, Sniper AI is a game-changing technology that uses machine learning to match CVs to job specifications at blinding speed and with stunning accuracy.

https://recruitmentsmart.com

Benefits of Working in Recruitment Smart:

Rewards & Recognition

Family Medical Insurance

International Onsite Opportunities

Leave Encashment

Maternity & Paternity Leave

Customer Success Manager

The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between Recruitment Smart Tech and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of Recruitment Smart Tech's product and services. The Recruitment Smart Tech Customer Success Team is looking for a 1:Many CSM who is energetic about having successful and happy customers. Recruitment Smart Tech has a tremendous track record of being customer focused and maintains world-class satisfaction rates.

Description:

- Manage the business relationship between Recruitment Smart Tech and assigned client accounts; responsible for overall client satisfaction

- Understand recruitment tech solutions and be able to explain them to clients in a clear and effective manner

- Provide coaching and advice to clients on the use of Recruitment Smart Tech's solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations. Proactively share best practices;

- Develop customer advocates who can provide references, use cases, and speak positively on Recruitment Smart Tech's behalf

- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients' ongoing use and/or satisfaction with Recruitment Smart Tech's products and services

- Provide strategic updates on clients' performance to Recruitment Smart Tech Senior Management. Provide regular status updates to account teams and Sales Managers

- Identify new opportunities for expanding Recruitment Smart Tech product/service usage to maximize client success and Recruitment Smart Tech revenue growth

- Ensure maintenance contract renewal

Requirements:

- Bachelor's degree or equivalent work experience (technical degree or masters degree a plus)

- Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor

- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients' organizational and technical challenges

- Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience

- Ability to set and communicate expectations; skill in mediating and resolving problems

- Must be highly organized and able to prioritize and process a number of tasks concurrently

- Ability to build lasting relationships based on trust

- Takes ownership of customer issues and drives to resolution

- Self-motivated, strong work ethic, creative, customer-centric personality

- 5+ years of relevant experience.

- Ability to work between 12 noon to 9 pm IST.

Preferred:

- CSM or CRM experience in the IT industry.

Travel:

- Estimated < 10%

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Industry - Information Technology & Services

- Computer Software

- Internet

Employment Type:- Full-time

Job Functions - Business Development

- Sales

Job Location:- Ahmedabad, Gujarat