Recruitment Project Manager - Talent Shared Services - BFS/BPO/IT/KPO

Key Responsibilities - 

- Support Region / Cluster /Country Recruiting Leader in gathering recruitment requirements and forecasts (with the business)

- Understand market conditions (with the business)

- Understand business growth targets to support Region Recruiting Leader in developing the strategy for campus / experienced hire / executive- hire/ contingent recruiting

- Support Recruiting Leader in determining campus, experienced hire, executive- and contingent workforce recruitment team budgets

- Manage (review and monitor) all recruiting budget and spend

- Manage (review and monitor) budget, spend and ROI for recruitment marketing/ brand/ communications

- Manage KPI measurements and targets for delivery; review progress against key metrics (e.g. cost per hire, agency costs etc.)

- Manage and deliver all management information (both quantitative and qualitative) that is required for effective operational and strategic decision making - Accountable for meeting all reporting requirements (working with TSS where relevant)

- Ensure maintenance of service delivery quality levels from TSS and others and monitor performance against their KPIs, SLA

- Communicate with and provide timely updates to key stakeholders within the business on a regular basis

- Manage all external vendor and 3rd party supplier agreements, to include working with procurement on commercial reviews

- Manage commercial relationships with local suppliers/vendors (e.g. search firms, marketing agencies, research, etc.)

- Manage relationships with technology vendors and drive initiatives to enhance effective use of technology

- Represent the Recruiting function on behalf of the Recruiting Leader; manage the HRS and TSS relationships and act as the primary recruiting point of contact

- Receive feedback from the business on recruitment service quality (coordinating with HR Enablement Leader as appropriate) and identify areas of improvement

- Manage headcount planning for the recruiting function across the region / cluster /country, proactively assessing changes in recruitment need over the year; manage team size, work allocations, portfolio allocation

- Work with Region /Cluster /Country Recruiting Leader to understand the capability within the recruiting team and manage ongoing training and development

- Support Region / Cluster /Country Recruiting Leader in performance management and hold the team accountable to individual and team metrics

- Support Region /Cluster /Country Recruiting Leader in deploying assessment training for interviewers and assessors

- Execute continuous improvement and change management projects relating to recruiting, as and when required

- Ensure legal and policy compliance and alignment to global processes and systems

- Drive continuous improvement to the candidate and employee experience

Skills Requirements

- Prioritization in a fast-paced, fluid environment

- Ability to work with multiple stakeholders across the organisation at all levels

- Ability to meet demanding time frames

- Good communication skills and ability to work effectively across borders and remotely

- Good networking and relationship development skills

- Sound financial management capability

- Strong commitment to operational excellence and improving the candidate /employee experience

- Ability to work effectively with permanent, campus and contingent workforce recruiters to provide a high quality, comprehensive service

- Project and change management skills

- Strong analytical skills

- Strong operational and commercial focus with good knowledge of KPIs and metrics

- Maintain a strong understanding of key business and financial drivers that determine EY's success

- Proficient in MS office suite, proficiency with various data-base and applicant tracking systems, CRM, etc.

- Strong knowledge of and experience in recruiting in professional services or corporate environment

- Working in international and diverse environments

- Prior experience of working in an operations role preferred