Razorpay - Senior Manager - Key Account Management

The Role:

- To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

- Building and maintaining relationships with clients and key personnel within their company.

- Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.

- Conducting business reviews to ensure clients are satisfied with their products and services.

- Attending meetings with clients inside and outside their offices to build better relationships with them.

- Achieving client relationship targets and KPI's as set by the team lead.

- Liaising with internal departments to ensure client needs are fulfilled effectively.

- Escalating and resolving areas of concern as raised by clients.

- Carrying out client satisfaction surveys and reviews.

- Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

- Overall 8-12 years of relevant experience in Key Account Management/Sales in B2B space.

- Knowledge of best customer service practices.

- Strong interpersonal skills and an ability to build rapport with customers.

- Go-getter attitude.