Razorpay - Manager/Senior Manager - Key Account Management

About Razorpay

In 2014, what started as India's first payment gateway built for Startups is now one of India's youngest FinTech unicorns with a $7.5 Bn valuation and the single best destination for all things payments and business banking. Razorpay offers an integrated platform for all things payments and business banking, helping millions of small and big businesses simplify and accelerate every aspect of their financial journey.

Today, Razorpay is a 2400 fun bunch of spirited, analytical, and ambitious folks building the first-of-its-kind technologies for the fintech ecosystem. We are a bunch of hungry mavericks here to empower 10Mn businesses in their digital transformation and enhance the payment experience of over 500 million end consumers in the next twelve months.

And we are just getting started, Would you want to join this club of thinkers, innovators, dreamers, and challengers?

Roles and Responsibilities :

Building and maintaining relationships with clients and key personnel within their company

Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota

Conducting business reviews to ensure clients are satisfied with their products and services.

Attending meetings with clients inside and outside their offices to build better relationships with them

Achieving client relationship targets and KPI's as set by the team lead

Liaising with internal departments to ensure client needs are fulfilled effectively

Escalating and resolving areas of concern as raised by clients.

Carrying out client satisfaction surveys and reviews.

Monitoring company performance against service level agreements and flagging potential issues.

Updating the CRM for any change with regard to a client

Desired Skills and Experience :

Knowledge of best customer service practices

Go getter attitude

Strong interpersonal skills and an ability to build rapport with customers

Previous sales/key account management experience

Hardworking with strong work ethics

Overall 5-8 Years of relevant experience in Key Account Management/Sales