Rategain - Head - Relationship Management

Job Description – Head Relationship Management

Reporting: This position will report to MD – Travel Solutions

Role & Responsibilities:

- Head/ Director Relationship Management shall be responsible for overall sales growth from the geography & the assigned clients.

- Shall be responsible for setting and achieving annual sales goals and sales growth targets, as well as ensuring all products are priced to produce corporate profit and market competitiveness.

- Ensures effective cascading of company’s philosophies, strategies and business goals, to the team his and ensures sales growth and excellent customer service.

- Expected to have excellent understanding of the client’s business and provide inputs to the Marketing team and functional VP for tools and services required for creation, coordination and implementation of effective marketing and communications plans. Additionally, will also be required to develop effective sales tools which can be implemented at the ground level by the reportees i.e. a team of Relationship/ Account Managers .

- Head RM is expected to be an expert in managing, directing, guiding and motivating the assigned team

- Periodic travel around the geography will be required to actively participate in trade shows, conferences, and sales meetings to deliver effective campaign support.

Functional Competencies Required:

- Ability to monitor and analyze market trends with respect to our products & services in relation to our competitors.

- Ability to implement innovative & creative ways of improving existing products and services, and increasing profitability.

- Identifying target markets and developing strategies to communicate with them

- Ability to prepare, strategies for client mining, analyzing, up-selling, growing & retaining clients within planned budgets.

- Producing reports & matrices to monitor action plans leading to performance results

- Build, develop & establish relationships with assigned customers & channel partners to achieve sustainable profit and growth.

- Fosters and grows positive key customer relations; coordinates with various functions within the company to ensure customer satisfaction, account mining, revenue management & generation

- Strong capabilities to analyze and prepare sales forecasts and business reviews.

- Ability to review and correct teams performance spread across the globe.

- Assessing need of innovative product and services based on customer feedback.

- Work in close cooperation with all key functions and help to maximize the capabilities of business.

Education & Experience Summary:

Postgraduate from Tier 1 institute such as IIM, IIT, ISB, FMS, MDI, etc with more than 10 years experience in Sales & Business Development and must have managed US geography.

- At least 10+ years of marketing and brand management experience

- Strong communication, organizational, and interpersonal skills. Ability to partner effectively across the organization and constructively engage in ''challenging conversations'' with internal and external partners

- Assertive, a relationship building, pleasant personality and strong presentation skills.

- Good knowledge & understanding of travel, hospitality & consulting industry.

- Client focused with strong belief in persistent focus on client satisfaction & ability to partner with sales & account.

- Team player with ability to demonstrate individual accomplishments are measured by the success of team.

- Strong analytical & articulation skills with ability to develop strategies based on facts & figures and articulate business goals and objectives based on farsightedness

- Excellent management skills with ability to develop clear deliverables statements, measure productively with customers

- Strong project management skills as a self starter with ability to work effectively in a team environment. Highly organized and able to gracefully manage multiple moving pieces simultaneously. Ability to collaborate with a variety of team members across multiple functional areas, management/ experience levels, operating styles, and physical locations. Able to effectively drive towards completion of deliverables.

- Ability to work & comfortable working in an ''entrepreneurial environment'' with high level of flexibility.

Company Profile:

RateGain is a travel & hospitality technology company which caters to the largest e-commerce segment - the travel and hospitality industry. We are dedicated to making intelligent & smart business technology for this sector to strengthen operations, distributions and sales. We also provide price intelligence solutions and e-commerce related products.

Since inception, RateGain has propelled itself into a product development organization for the web age business requirements with thrust on technology, innovation & creativity. We are focused on Software-as-a-Service (SaaS) based products. We now aim to expand our suite of products by broad-basing them for multiple consumer facing industries. Our on-demand model helps our clients leverage the continuous product innovations being implemented, in addition to the traditional benefits of this model.

Ever since our inception, in 2004 by a young Chicago-based entrepreneur we have seen rapid and consistent growth in terms of customers, employees & revenue. Besides having rolled out five valuable and indispensable products for the travel and hospitality industry, RateGain has received several industry awards and recognition. With development centers & business units based in Noida & Greater Noida, we also have client-facing offices in the US, Spain and the UK.

Our clients include a variety of travel, tourism and hospitality industry professionals to whom we have been delivering quality technology services to make their users feel the difference with extra-ordinary IT Solutions & Services. We have more than 5500 hospitality clients across the globe including the top fifty Online Travel Agents on our systems. For more details please refer to our website www.rategain.com and the attached job description.

Please send your updated resume with the below mention details at gaurav.pathi@rategain.com

Current CTC:
Expected CTC:
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