Responsibilities: - Own and revise charter for Customer experience. - Solving key customer pain points/experience enhancements by working closely with different function. - Summarizing and Analyzing data for case-specific needs. - Map customer journey and develop listening points in the journey. - Plan and execute Engagement & Retention campaigns using Email marketing, SMS Marketing & Push Notifications. - Measure ROI of campaigns on regular basis - Prepare customer engagement plans for different cities using multiple communication channels. - Influence future lifetime value through higher product adoption, customer satisfaction and overall health success. Required Skills: - Proficiency with Microsoft Excel. - Above average quantitative aptitude and ability to perform market analysis. - Experience with Customer Relationship Management (CRM) software such as, Salesforce will be a plus. - Highly developed skills for problem solving and strategic thinking. - Should be a team player, working alongside people from all walks of life

Bangalore

Rapido - Manager - Customer Success 

Rapido - Manager - Customer Success  ,Job Description for Rapido - Manager - Customer Success  in Rapido in  Bangalore for (4-6) years of experience. Apply Now!

Job Description for Rapido - Manager - Customer Success  in Rapido in  Bangalore for (4-6) years of experience. Apply Now!