Raheja Developers - Manager - Customer Relationship

Customer Relationship Manager

Job description:

We, Raheja Developers Ltd are hiring for Customer Relationship Manager. who can Build and maintain relationships with the entire customer base assigned; by ensuring constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement, and handover of possession

Location - Kirti Nagar ( Delhi)

- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Responsible for maintaining MIS and closely working on the Preparation of the Final work Report.

- Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logics.

- Responsible for Demand generation, Cheque validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.

- Responsible for handling customers of Lawns & Beyond project containing the entire customer database.

- Attending customers who visit HO with their queries to resolve and ensure 100% satisfaction with the adequate resolution to the query. Cancellations, transfer requests, and registration process.

- Resolving customer queries, preparing ledgers, and addressing the issues highlighted by the customers through calls.

- Managing post-booking customer services till the delivery /possession stage.

- Collection of payment dues, against demands generated with construction progress

- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document