Radical Minds - General Manager - WFM & MIS

Radical Minds Technologies (RMT) is one of the fastest growing business process outsourcing and technology solutions provider company with our centers in Gurgaon, Noida, Bangalore & Chennai.

Radical Minds urgently requires:- GM WFM

- Minimum 12+ years of experience in ITes / BPO

- Responsible for resource management (planning and mapping resources to projects to get maximum efficiency, capacity building and bench management )

- Maintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement

- Lead strategic initiatives which seek to achieve cost savings, service improvements, and competitive advantage through budget forecasting, planning, and scheduling recommendation with Business Operations

- Implement regular cadence for future requirements to handle future forecast and staffing needs

- Execute frequent reports to ensure departments financials and headcount are forecasted appropriately to work efforts and within budget to projects; partner with departments to resolve deviations from allocations.

- You are proficient with resource management tools and platforms (e.g. Verint, Infor, Genesys, eWFM, IEX, Blue Pumpkin, etc)

- Have demonstrated experience in team building and handling

- Have good knowledge on Excel, Analysis presentations and data relationship

- You have affinity with numbers. You are comfortable using spreadsheets to analyze large datasets and developing actionable insights

- You have excellent communication skills (verbal and written) and a passion for building relationships with online communities. You can confidently and clearly present/report information to leadership

- You have great organizational, strategic thinking and project management skills

- You have experience in planning and monitoring for results

- You are flexible and have the ability to move in a fast moving dynamic environment