Quatrro FPO Solutions - HR Manager

PRINCIPAL RESPONSIBILITIES: ( Specifies Key Result Areas for the Incumbent )

- Lead, manage and enable the HR Team to deliver high quality HR services and solutions for the Business Unit, to enhance retention and help employees achieve high levels of performance to meet business results. Work in close sync with Business verticals, understand the business requirements and work towards optimal planning and scheduling of HR deliverables.

- Responsible for working in close coordination with the Business and HR Leadership to achieve business delivery targets. Key Ownership in implementation of Corporate / Business and Location HR strategies within the process, team and adhere to Co. policies / practices.

- Talent Acquisition based on job specification and complete on-boarding process within set TAT.

- Talent management with innovative engagement strategies to focus on reducing attrition through effective employee engagement.

- Will be the single point of contact for operations team members and managers for people related dimensions.

- Assist HR leadership to ensure effective roll-out of all organization wide HR initiatives.

- Using the inference from the data / trend to develop HR initiatives. Participate in HR reviews and share best practice at a BU level.

- Comply and support payroll processing, audit procedures & Compliance.

- Coordinate and work in tandem with the other HR teams (US & Corporate) in Talent Acquisition, Employee engagement & Learning & Development initiatives based on business requirements.

- Champion various HR process interventions in Performance Effectiveness Program (QPEP), Rewards and Recognition and Employee development/engagement initiatives.

- Design and formulate HR policies and processes in consultation with HR leadership.

- Responsible Probation assessment & confirmation process as per the set criteria.

- Create Job Descriptions and Goals of employees in consultation with respective functional leaders/Managers.

- Maintain, update and implement all HR Procedures and ensure accurate and timely payroll processing.

- Identify the Training needs of the employees during the periodic / annual review. Based on needs identified, prepare the Training calendar for quarter / year.

- Identify the Training resources/agencies to train the employees in the core functions.

- Measure the effectiveness of the training & validate the same through feedback & monthly review process with the help of training SPOCs and Corporate learning development team.

- Generate periodic HR-MIS for Sr. Management.

- Ensure completion of Exit formalities including Clearances, Exit Interview & F & F settlements within the set TAT.

- Monthly Attrition analysis to track and arrest undesirable attrition.

BEHAVIORAL SKILLS:

- High end People Management skills

- Good Coaching and Listening skills

- Analytical & Presentation skills

- Good number orientation

- Flexible attitude with good Interpersonal skills

- People’s person who can get along with people

- Mature and stable

- Transparent communication & working style

TECHNICAL SKILLS:

- Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams

- Strong process orientation with Strong planning and organizing skills.

- Good number orientation

- Strong understanding of employment law.

- Computer skills especially with MS-Office (Excel, PPT)

QUALIFICATION :

- Sound Educational pedigree. Any graduate (B Com Preferred) with MBA/Post Graduate in Human Resources (full time 2 years)

Experience- 8-10 years in large/Mid size BPO, preferably F&A BPO. At least 4-5 years of Managerial experience.

Reporting to - AVP-HR

Shift Timing - 12 noon to 9 pm/ 2:00pm-11:00 pm (Rotation based on Business Needs)

The above position require candidate to be self starter, team players with excellent oral and written communication skills. Candidates applying for this position should be willing to work in rotational shifts depending on business requirements. The company provide centralized pick and drop facility.

We would appreciate if you could kindly give us the following details along with your updated resume in the cover letter. This will help us to in our screening process:

1. Current CTC
2. Expected CTC
3. Current Location
4. Keenness to relocate to Thane if based outside Mumbai region:
5. Notice Period
6. Immediate Contact Details

Human Resources
Quatrro FPO Solutions
MBC Info Tech Park, Unit No. 1, Fifth Floor I Near Hyper City, Ghodbunder Road I Kasar Wadavli, Thane (West), 400 607.I Visit us: www.quatrrofpo.com