Quatrro FPO Solutions - AVP - Operations - F&A

- Responsible for managing one of the Auto - NAPA vertical in QBSS India

- Would be responsible for leading the NAPA GP 13 migration

- Responsible for managing the entire service delivery. Would work very closely with Clients, CAM.

- Responsible for working closely with internal and external stakeholders for smooth business delivery

- Responsible for coordinating with sales (as and when required) for new opportunities

- Responsible for working on the contracts (as and when required) designing and defining the SLA parameters.

- Might lead few transition (as and when required)

- Works closely with all support functions in order to drive operational excellence.

- Driving Operation rigor and working closely with VP in terms of implementing the same in respective vertical

- Ensure all operational activities/ milestones on new transitions are accomplished as per agreed timelines

- Evaluation of - As IS- and - To be- Processes.

- Proactively identify problems and provide customer centric solutions (external and internal customers)

- Ability to visualize system requirements and articulate the same in the form of a functionality requirement document for IT.

- Build strong partnership with clients. Anticipate requirements and deliver them accordingly

- Ensure all Project compliance are adhered

- Work with internal teams to put in place best practices and effective process controls during the process transitions.

- Communicates customer service standards to management team and staff, and conducts necessary training to ensure that it is fully understood at all levels of the organization

- Performs gap analysis to identify areas where our performance does not meet our standard, and establishes action plan by month to eliminate gaps.

Qualification - B. Com, CA.

- Excellent communication skills

- People Management skills, should have lead a team of - = 70 people in F&A domain.

- Effective negotiation and influencing skills with senior management.

- Agile and flexible. Sound planning skills

- Good project management skills, IT knowledge would be an edge

- Ability to work in high paced, challenging environment

- Proficiency in setting and meeting realistic timelines to achieve desired/meaningful outcomes

- Should be able to multitask, as well as set priorities and meet deadlines

- Ability to challenge status quo

- Persuasive with details and facts

- Defines and manages group/team structures and resource levels to support business needs.

- Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.

- Strong F&A BPO Experience

- Ability to handle multiple processes

- Process mapping and process analysis skills to resolve process roadblocks.

- Strong Project and process management experience at a senior level, preferably in a Outsourcing environment

- Experience in process improvement methodologies (e.g. Six Sigma) Preferably certified BB/ GB

- Experience in Finance Process transformation/re-engineering projects will be an added advantage

- Proficient in process study, transition & running successful process operations.

- High degree of problem solving skills to resolve problems in a multi product / service environment

- Good analytical skills

Reporting to Vice President Operations

Shift Timing 12 noon to 9 pm, 7:30 pm to 4:30 am.

Avani Joshi
Analyst - Human Resources
Quatrro Business Support Services
MBC Info Tech Park, Unit No. 1, Fifth Floor I Near Hyper City, Ghodbunder Road I Kasar Wadavli, Thane (West), 400 607. I Tel. No:+91-22- 6729 4201