Quantiphi - Specialist - Sales Operations

Sales Operations Specialist_Permanent position 

Exp: 2 - 5 Years 

Job Description :

Responsibilities :

Sales Strategy :

- Consults on the development of regional, or GTM sales growth strategies with Sales Leaders to achieve Sales objectives

- Engages with senior management to identify and prioritize key sales/channel programs

- Works with support functions (Finance, Business Operations, Delivery, etc.) as needed Program Support/Implementation

- Develop and automate scalable systems that help bridge process gaps and optimize operations for the organization.

- Understand and transform data that feeds into reporting and KPI tracking.

- Provide oversight and maintenance for the existing systems.

- Leads regional or GTM annual sales planning processes (e.g., segmentation and targeting, forecasting, sales quotas, account planning, etc.)

- Collaborates on cross-functional programs or leads targeted projects targeted at improving sales productivity

- Determines accurate measures to evaluate project effectiveness and impact

- Identifies trends and formulates long term recommendations for improvements

Reporting and Analytics

- Manages reporting and dashboard production on a weekly/monthly/quarterly basis and drives discussion with management and investors

- Designs and enables dashboards within company reporting systems for pieces of the sales process

- Work with cross-functional teams and data owners to gather data as required to enable reporting and analysis needed by founders & investors.

- Consider wider business impact when working with data, including bookings risk, customer satisfaction, and sales efficiency gains

- Oversees modeling and sensitivity analysis to evaluate options and uses outcomes to guide management decision-making

Process Improvement :

- Proactively identifies opportunities and drives through implementation to improve/automate new and existing sales operations processes

- Acts as a key advisor to Sales Leaders on sales process improvements and drives implementation so Sales Leaders can focus on selling

- Manages cross-functional teams on system integration/upgrade projects

Sales Operations Support :

- Supports sales organization in any and all Sales Operations related matters

- Investigates issue escalations and provides a response to sales teams on inquiries as requested, ensuring issue and error resolution

- Considers up- and down-stream impact of proposed Sales Operations Process Improvement

- Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing final recommendations.

- Lead strategic initiatives on both an on-going and ad-hoc basis, working collaboratively across the global organization.

- Assist with maintaining the functional areas of data management, forecasting, contacts, leads, opportunities, dashboards and reports, and ensuring data integrity throughout our CRM system.

- Evaluating new tools and platforms to improve reporting and sales operations.

- Complete all deliverables in a timely fashion, ensuring proper quality checks, analytics, and business context reviews

Required Skills :

- Degree; an equivalent degree from an accredited university or equivalent experience will be considered

- 1-3 years of industry experience in Sales Operation Role.

- Ability to understand and transform data to meet customer needs and business context in a customer-friendly, quality-first manner.

- Good analytical and quantitative skills; ability to work with large data while maintaining a high attention to detail

- Proficient with spreadsheets, including Google Sheets, Microsoft Excel.

- Experience working with Pipedrive or any other CRM.

- Process oriented and excellent problem solving skills.

- Knowledge of SQL and BigQuery.

- Comfortable with G Suite (Google Docs, Slides, Sheets).

- Hands on experience with Google Script/Google App Script/Javascript.

- Good Knowledge of object oriented programming language (Java,C,C++).

- Knowledge of advanced MS Excel, VBA, Python is good to have.