QualityKiosk Technologies - Senior Manager - HR Business Partner

Mandatory Requirement :

- Demonstrated skills in various HR functional areas (especially employee relations, coaching and change management) with the ability to work at all levels of the HR stack (strategic, operational and tactical)

- Ability to function well in ambiguous situations and unstructured environments, recognizing when it's appropriate to introduce more structure and process without derailing the current output

- Demonstrates credibility and integrity in communications to ensure information flows both upward and downward

- Ability to thrive in an unstructured environment and work independently

Job Description :

Employee Engagement & Talent Management

- Facilitate skip level meetings to identify areas of improvement in various teams and propose appropriate engagement intervention

- Stay connected with employees, do regular 1-1 with critical people and escalate risks

- Conduct Stay interviews, Engagements Surveys

- Drive programs on retention and succession planning of critical talent

- Conduct exit interviews, analyze attrition data and develop strategies to manage and reduce the attrition

- Responsible to solve employee queries / manage employee relations issues

- Conceptualize and execute reward program for an onsite and offshore team

- Periodic engagement - on-boarding, induction, periodic pulse checks, ensure periodic 360 feedback across hierarchy

- Communication and implementation of HR policies and program

- Monthly All-hands planning, Town Hall & Conclaves

- Fun at work

Performance Management :

- Drive the goal setting process across the team and advise managers on the process

- Drive orientation programs with employees on performance management process

- Act as a consultant to managers on managing poor performers as well as high performers

- Facilitate promotion review meeting with the business

Budgets & Tracking :

- Support with planning budgets - salaries, appraisals, hikes, promotions

- Own tracking of budgets, periodic reports

- Track various metrics & publish reports

- Good with office apps

- Coordinate with Learning & Development for various Training related reports

- Coordinate with Recruitment for various hiring related reports

Desired Skills

- Outstanding written and verbal communication skills

- Demonstrated ability to roll-up sleeves, think creatively and work with team members in a fast-moving and flexible environment

- Excellent interpersonal skills and ability to interact with all levels of the organization

- Highly-driven and self-motivated

- Ability to work with minimal supervision

- Proficient in using HRMS tool

- Understands technology and the industry dynamics

- Strong decision making skills

- Ability to work independently

Educational Qualification - Should preferably be an MBA