Quality Process Head - Electronic Services

Job Profile:

- Design the Strategic road map for the organization, drive customer focus & process excellence culture, achieve breakthrough improvements in Revenue enhancement, Cost reduction and enhance Customer Experience

- Implement Change Management Plan and work closely with the respective Stakeholder's to roll-out the streamlined / improved / re-designed Business Processes.

- Standardize/ Streamline / re-design the identified Critical Business Processes & automate them to drive Operational Excellence.

- Use appropriate techniques / tools (eg, Design For Six Sigma, Lean, Business Excellence Models, etc) and approaches (eg, Simulation, time and motion studies, design of experiments, market surveys / focus groups, etc) to make the necessary improvements in the identified Critical Business Processes.

- Facilitate Cost reduction initiatives by supporting & guiding project leaders.

- Financial impact through cost savings from various TQM projects.

- Track Before &  After performance of the rolled-out Processes.

Desired Profile:

- 12 - 18yrs of experience in handling Process quality for Electronics/Consumer Durable goods/IT-Hardware/Office automation products is required.

- B E or MBA from Premier institute is preferred.