Quality Manager-Insurance Sales Process
We have an opening for Quality Manager-Insurance Sales Process for Mumbai location
Job Profile:
- Ensuring the Quality team meets its targets in terms of the number of calls to be monitored and the quality scores.
- Constantly strive to imbibe and percolate the clients vision of creating a learning organization.
- Actively participate in client initiated process improvement projects
- Represent the Unit in various forums including client calls and best practice sharing endeavours.
- Handling customer complaints & escalations
- Daily / weekly / monthly sending of MIS to respective management/client teams
- Taking up refresher trainings / one on one coaching where required.
- Ensuring all the COPC requirements in terms of Quality monitoring / feedbacks / signoffs are met.
- Ensure that the unit is adequately capacities to monitor the team through monthly review of cap plans.
- Undertaking special projects based on business requirements on quality / process improvements.
- Deliver consistently on all SLAs/metrics
- Continuously monitor team members so as to shorten their learning curve
- Keep the team motivated at all times and ensure quality parameters are met on a continuous basis.
- Coordinate with various unit and operation heads to understand their requirements and constraints and deliver the results operating within those constraints and timelines
- Excellent co-ordination skills & strong aptitude for problem solving and analysis
- Propagation of errors
- Planning and Time Management
- Superior analytical ability with ability to quickly grasp diverse systems and software
- Ability to liaise with different teams with diverse requirements and deliver keeping their operational constraints in mind.
Interested Candidate can send me your C.V to reshma.peopleedge@gmail.com or can call me @ 09967222023
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