Quality Manager/Sr Manager - BFSI/FNA/SCM - BPO

Black Turtle is a premier talent management consultancy firm. The Indian arm was established in the year 2000. Since then the unit has grown manifold and is ranked among the Top 10 across various services and functions.

Role & Designation: Manager Quality/Sr. Manager

Domain/Vertical: Quality

Educational Qualification: BE / B Tech/ MBA/BBA/MCA/BCA/B Stat. / B.Com.

Skills: Excellent leadership skills Problem Solving tools / analytical skills Excellent communication / interpersonal skills High Energy Level, Confident and Assertive

Experience: Experience in BFSI / FAO Certified Black Belt Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.

Job Description:

- Single point of contact for Quality Support of Client Account(s)

- Ensuring Implementation of Quality Standards in the Account Providing High Quality Business analytics support to Management team

- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

- Leading high impact Six Sigma and Lean projects

- Mentoring Green Belts

Security Roles & Responsibilities:

- Updates himself regularly with Company policies on Information Security Management System.

- Ensure subordinates are aware of Company policies, in particular those on Information Security.

- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.

- Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.

- Ensure adherence to the Contractual Requirements of the Process/Function.

- Encourage all subordinates to Report Security Incidents.

- Ensure Compliance and Security Trainings for subordinates are conducted periodically.

- Cooperate with Compliance and Security officers with Security Investigations.

- Monitor Compliance adherence and ensure a monthly review of status.

- Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.

- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.

- Review Risk Assessment document.

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Bharat Saxena
Team Lead
Black Turtle
601 & 616, 6th Floor, V.J. City Point, Ashok Marg, Ahinsa Circle,C-Scheme,
Jaipur 302001,India
Dir: +91 141 4113083 | Mobile: +917073591281
Website: www.black-turtle.com