Quality Manager - ITIL

We have an urgent opening for a top IT company for Quality Manager - Bangalore.

Job Description:

- Ensure Process adherence across organisation as per EXL defined processes.

- Trainings to team members.

- New quality initiatives and projects

- Maintain the SIP register

- Develop, support and implement delivery practices to meet business objective

- To maintain ITIL service management processes

- Train onsite delivery team on the defined processes

- Develop and implement quality plan for services throughout the project life cycle

- Ensure adherence to the implemented quality and service delivery practices

- Review quality plan and service delivery performance metrics and plan for continual improvement

- Conduct regular, planned review and audit for ensuring adherence of defined delivery processes

- Reports are published on identified gaps with corrective and preventive actions

- Evaluate best practices for adoption

- Drive performance improvement programs through six sigma tools

- Define and rollout Balance Score Card for the engagement

- Champion service excellence program to improve customer perception points at all levels

- Ensure compliance customer security policies

- Ensure customer review on all quality parameters

- Experience in ITIL, Six Sigma Certification and ISO 20000 is mandatory.

Please send your updated resume to info@think-apps.com / info2@think-apps.com