Quality Head - Lean/Six Sigma/Black Belt - BPO

The Quality Head is responsible for:

- Responsible for assisting in the development and application of Lean Six Sigma methodologies

- Provide direction and leadership to the Quality group including people leadership as follows: managing performance; addressing disciplinary issues; hiring; assisting people with career development; fostering open communication; ensuring team is aligned with and accomplishing goals/objectives; administrative processing; providing proper training; maintaining trust and confidentiality while fostering a team environment

- Develop good relationships with customers using data as the basis for decision making

- Analysis of all KEY business parameters, driving process owners for target achievement.

- Provide technical support and coordinate quality related issues on new and existing projects

- Conducting audits to check compliance to process. CONFIDENTIAL Audit findings shared with TOP management

- Providing businesses with tools to improve capability & stability of business processes to increase performance and decrease process variation.

- Coordinate internal quality system audits and track actions needed and taken.

- Work with management to establish quality goals and objectives

- Devise and implement quality systems/procedures/metrics that provide continuous improvement methodology supporting manufacturing and operational consistency