Quality Head - IT Product

Quality Head / IT Product organization / 18+ years

Position : Head Quality, SVP or EVP level

Location : Chennai

Exp required : 18+ years

KRAs :

- Ensure all projects within business unit comply with BPMS processes and tools

- Ensure zero escalations in the projects/programs and envisage and highlight project / program risks / issues proactively

- Provide insight to COO / CEO on business unit performance wrt delivery and process goals. Facilitate/ Conduct diagnostic reviews to improve performance

- Conduct audits of critical projects / process related training's on need basis

- Ensure IQAs and external audits are conducted with minimal non conformance's from projects

- Oversee and guide Quality Analysts / Quality Managers and monitor their activities

- Provide feedback /suggestions to BPEG team and share best practices/ lessons learnt to project teams / SQAs

- Customer interaction through steering committees, status updates and reviews

- Introduce and implement best practices and improvements in the business unit.

Linson Thomas