Quality Assurance Manager

Female candidate only Eligible

Six Sigma black belt certification is mandatory with at least done 2 live projects in the same.

Candidates only from BPO/KPO/ Software and Service Industry

Job Description:

- Manage the Voice of Customer Module, Establish root cause & Corrective actions & steer review meetings with the process owners

- Deliver recommendations, track approved actions and supporting control plans

- Develop process maps and supporting metrics to quantify operational gaps

- Develop the process dashboards for performance tracking

- Ensure metric principles are consistent across SBUs

- Develop insights from data/reports and translate them into key actions that are utilized to improve customer metrics (in partnership with the business)

- Undertake improvement projects linked to business impact and customer satisfaction using the Six Sigma & Lean methodology

- Act as a change agent to ensure improvement actions are deployed and ingrained throughout business processes

- Deliver quality trainings like 7QC, Lean , 6 Sigma DMAIC across the company

- Support training efforts in the areas of learning material development, Training Need Identification

- Organize employee engagement activities like Quality month, Kaizen events

Skills and experience:

- Certified Black belt from reputed body / company

- Exposure to lean manufacturing concepts is preferred

- Advanced knowledge of Excel, Power Point, Minitab & SAS

- Ability to identify problems proactively and develop project plans to resolve them.

- Self-starter, motivated and capable of working with limited direction.

- Ability to manage multiple tasks/projects and engage with all levels of the organization

- Exposure to international standards and compliance requirements like QMS, ISMS, BCMS, SMETA, etc. is desirable