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Runika

Client account manager at Zigsaw

Last Login: 17 January 2025

145

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BPO

Job Code

1438751

Quality Analyst

caution
3 - 5 Years.Jharkhand
Posted 6 months ago
Posted 6 months ago

Key Responsibilities:

- Evaluate required samples (BAU/hygiene/Adhoc. etc.) as defined in MSA/client or internal quality SOP/process requirement.

- Provide coaching/feedback for all evaluated samples within 48 hours (excluding WO/Leaves & QE/CSO).

- Identify opportunity areas and work towards improving the process by giving real-time input to the business.

- Utilize quality assurance tools software and systems to track analyze and manage quality-related data evaluations and performance metrics efficiently.

- Ensure compliance with regulatory requirements industry standards and company policies in all quality assurance activities and evaluations.

- Appear for PKT designed by client team/internal teams & achieve the given threshold.

- Attend all applicable call calibrations for the month & achieve the variance threshold as designed for the process.

- Meet process quality scores targets for aligned span (internal/external & ndash as agreed in MSA/clients/RnR monthly targets)

- Provide inputs to increase CSAT/NPS as applicable for the process.

- Work on improvement of CSOs categorized under BQ for his/her aligned span

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Posted By

user_img

Runika

Client account manager at Zigsaw

Last Login: 17 January 2025

145

JOB VIEWS

19

APPLICATIONS

0

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Posted in

BPO

Job Code

1438751

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