PwC - Senior Manager - Deployment/Workforce Management

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers Network that will leverage the scale and capabilities of its network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in Kolkata, India - The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills

Preferred Knowledge/Skills:

- To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

- As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to:

- Responsible for creating and delivering on Global Work force strategy across business units.

- Totality of forecasting, Staffing, Scheduling and making adjustments in real time, capacity planning, work force management, productivity, utilization, efficiency, leading to profitability for the organization.

- Periodical tracking of actuals against the budget.

- Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals

- Demonstrate critical thinking and the ability to bring order to unstructured problems.

- Build, maintain, and communicate resource forecast.

- Receive, analyze and report on weekly utilization reports to BU/Operational Lead.

- Work with Senior Managers and cluster leads to identify appropriate resource requirements for their respective clusters/markets.

- Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.

- Manage and support the PwC Private leader in leading the expansion and growth in the overall Corporate practice.

- Run weekly resource meeting and facilitate resourcing issues / conflict resolution with Senior managers and BU/OU lead.

- Promote and encourage others to value difference when working in diverse teams.

- Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

- Influence and facilitate the creation of long-term relationships which add value to the firm.

- Uphold the firm's code of ethics and business conduct.

People Responsibilities

- Recommend process improvements for Resource Management.

- Responsible for managing overall utilization.

- Work with the Resource Management team to resolve any issues regarding under or over allocations of current staff members.

- Manage overall training/cross-training, hiring recommendations based on forecasted resource needs. Ensuring the right resources, with the right skillsets, available at the right times.

- Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.

- Develop & Manage a Cross Training program for the Professional Services team with the end goal of maximizing billable resource utilization.

- Build and foster high quality relationship with engagement team and territory teams Leadership Attributes

- Being positive, open minded, objective and agile with change.

- Quickly comprehend complexity and demonstrate humility. - Inspire, develop and champion others to make a positive impact.

- Be able to create an environment to help optimize the energy of others to sustain high performance and drive transformational change.

- Guided by PwC values, principles and ethics Operational

- Experience of developing quality framework and monitoring quality on a regular basis.

- Work with the team closely to closely monitor overall performance of engagements

- Ability to manage multiple tasks and tight deadlines with confidence

- Providing insight on process improvements

- Handling change management and transition Soft skills

- Strong written and verbal communication and interpersonal skills, including the ability to interact with tax professionals of diverse backgrounds.

- Positive attitude to learn and grow.

Minimum years' experience required :

- MBA from a premier Institute - Experience: Minimum 10-12 years of experience as Resource Manager/Planner

Additional application instructions Experience preferable in these areas:

- Experience in leading the Resource Management teams of other Big4 in India would be of added advantage

- Experience in partnering with hiring managers on hiring strategies & processes helping to have a desired pool of resources for staffing in terms of Headcount and skills.

- Experience of leading large teams and a desire to actively develop team members.