The role involves working in the following areas:
1. Employee Interactions: Connecting with employees across locations through 1:1/group interactions and address behavioral/other concerns raised.
2. Policies, procedures and guidelines: Evaluate existing policies for revisions, drafting new policies to address changed legal/other business requirements, obtaining inputs from multiple stakeholders, securing approvals for release and creating awareness for policy compliance.
3. Training: Develop and deliver innovative and impactful training programmes (online and classroom). This includes content development, working with external vendors, release/delivery of trainings and follow up on training completion.
4. Effective communication campaigns: Create content and work with relevant internal/external stakeholders to conduct impactful awareness campaigns. This could include posters, emails, online, social media and other methods.
5. Internal compliances: Manage Global People Survey (GPS), Annual Compliance Confirmation (ACC), Quality Management System (QMS), Quality Management System for Service Excellence (QMSE) Archer and other internal/external compliance requirements to the extent required by the E&BC function.
6. Internal investigations: Working with internal teams to manage end to end investigation process. Involves conducting and documenting procedures including document, email review / analysis, interviews and reporting.
7. Stakeholder management: Liaising with various internal stakeholders on E&BC initiatives.
8. Other: Ongoing assistance to the team on activities / initiatives (including certain administrative tasks) that may be relevant to the function.
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