PwC - Director/Associate Director - Customer Consulting

Professional and educational background:

- 12+ years of relevant work experience post MBA; MBA from tier 1 business school

- Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and references required

Work experience areas:

Critical must-haves:

- Market sizing and market entry strategy

- Design of Customer Experience/ Customer Service design

- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes

- Contact (Call) center design, conversion rate & process improvement

- Business casing / business modeling experience

- Multi-channel management, retail store operations management

- Sales uplift / revenue growth

-If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)

Good-to-haves:

- Experience with startups / front office technologies / payment solutions

- Digital Marketing improvement

- Loyalty program design and roll out

- Marketing RoI improvement

Core skills & behaviors:

- Strong analytical and problem-solving capability

- Excellent communication skills - verbal, written, leadership communication.

- Strong PPT and Excel skills

- Team leadership - experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)

- Interacting and effectively managing senior client stakeholders

- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude.

Location PAN India (Metro cities)