Provakil - Account Manager

Account Manager

Company :

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics.

We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 150 companies and 50 law firms to manage different aspects of their legal operations.

Account Manager responsibilities include :

- Operating as the lead point of contact for any and all matters specific to your accounts

- Building and maintaining strong, long-lasting customer relationships

- Overseeing customer account management

- Providing an exceptional experience to customers in migrating, configuring, deploying, modernizing, and operationalizing their systems on our platform.

Job brief :

- We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers and develop new business from existing clients.

What does an Account Manager do? :

- Account management responsibilities include developing strong relationships with customers and connecting with key business executives and stakeholders. Account Managers also answer client queries and identify new business opportunities among existing customers.

- In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

- If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you.

Responsibilities :

- Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

- Serve as the lead point of contact for all customer account management matters

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

- You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads and C-suite executives.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement

- Forecast and track key account metrics

- Prepare reports on account status

- Collaborate with sales team to identify and grow opportunities

- Assist with challenging client requests or issue escalations as needed

Requirements :

- 2+ years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Project Manager or relevant role

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

- Experience delivering client-focused solutions to customer needs

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

- Excellent listening, negotiation, presentation abilities and an entrepreneurial mindset.

- Strong verbal and written communication skills

- A team player who takes responsibility for results and is proactive in driving process improvement and execution along with cross-functional teams.

Frequently asked questions :

What does an Account Manager do? :

- An Account Manager closely interacts with customers to answer questions or address concerns. The daily tasks of Account Management include overseeing routine issues as well as handling more complicated ones on behalf of their clients.

What are the duties and responsibilities of an Account Manager? :

- An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

What makes a good Account Manager? :

- A good Account Manager must be customer focused to build trust with customers. They must be a strong communicator to manage their accounts properly. An efficient Account Manager must also be knowledgeable about their company's products and services to provide customers with the most effective solutions.

What will be the pathway towards success for an Account manager? :

- Account Manager will be measured twice a year on the basis of magnitude, and quality of the contributions s/he has provided to customers problems, feedback at the close of projects, and how well s/he collaborates with their peers. As Account manager continues to execute successfully, s/he will continue to get challenging opportunities that lead her/him through the engineering and management growth tracks.

Monetary incentives apart, why us? :

- Fast Growing We are a fast-growing organization with a 200% Y-o-Y growth in customers and revenue. We believe in setting the expectations really high and stretching ourselves to deliver on it!

- Scale If you like to solve problems of scale, you will enjoy your time in Provakil. We are a fast-growing team with a presence across multiple cities in India.

- Team, We are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and lawyers with practice in the Supreme Court. Our App store rating is 4.6 and our customers can't stop talking about us!

- Awards & Recognitions World Justice Challenge Finalist at The Hague, The Netherlands, 2019 'Legal Tech Startup of the Year' at BW Legal awards 2K19 Industry Prize, Agami Prize in 2018 Selected among Top 3 companies at Westerwelle Foundation YFP Program 2020