Project Specialist - Learning Domain

Position: Project Specialist

Location: Mumbai

Responsibilities include :

- The Project Specialist is responsible for looking after clients - scheduling workshops, ordering materials, shipping out IT kit, loading program information to Change, ensuring the ERP is up to date and other tasks that the account managers may need them for. The scale of this can vary depending on the client.

- The Project Specialist liaises directly with the clients. The individual would need to communicate effectively with the client and program delivery team to ensure delivery timelines are met.

- Coordinate and support the successful facilitation of designated programs in Asia.

- Administration and coordination of relevant participant pre and post work for programs.

- Coordinate with internal team on pre and post program issues and needs to ensure that any client issues are communicated and escalated timely and effectively.

- Ensures the proper and timely preparation and delivery of high-quality program materials and supplies. Performs necessarily follow up.

- Ensures materials are correctly sourced and delivered and the facilitator is equipped with latest materials and updates for programs.

- Client point of contact for all delivery related requests and issues. Acknowledge and respond to all client emails and communication within 24 hours with identified next action points.

- Coordinates on and off-site program logistics in partnership with the client including set up and break down of meeting rooms and AV equipment; and scheduling of special events, client activities and feedback sessions.

- Serves as principal day-to-day contact for participants and delivery team to meet the individual and group needs. Assists participants with any special needs before, during and after the program.

- Organizes periodical review sessions between delivery team and client.

- Supports data collection and consolidation for learning impact measurement and review.

- Maintain accurate and up-to-date reports of client activity and programs.

- Work collaboratively with team members across business practices and regions

- Maintain a positive and professional image for efficiency, and effectiveness and collaborate openly and effectively with all key internal stakeholders.

Candidates must show :

- At least 3 to 5 years of experience in managing learning journeys, leadership development programs and human resource consulting projects.

- Prior experience or knowledge of virtual learning or learning technologies and use of ERP & CRM platform (e.g. Salesforce.com) will be looked upon favorably.

- Ability to manage multiple projects and work remotely with colleagues and clients.

- Fluency in English is required. Ability to speak Bahasa and/ or Mandarin fluently will be an advantage.

- Good communication and interpersonal skills, with an authentic and confident presence that builds credibility and trust

- Excellent project management skills, with the ability to work with multiple stakeholders and deliver under tight timelines

- Alignment with values, including client centricity and an entrepreneurial mindset

- Experience working in a multi-cultural environment, ideally in Asia

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