Project Manager - Support

We are looking for a Project Manager (Support ), who will be a part of application support and development team and manage the Application Support function for a suite of applications, ensuring that the agreed SLAs are met at all times. The Project Manager is expected to apply ITIL methodology in the day-day project execution and follow the defined operating procedures for incident and problem management.

The Project Manager will have following responsibilities:

- Delivery Management - Responsible for managing the Support function. Ensure that the team also carries out Problem Management tasks along with day-day Incident Management. Ensure RCAs are carried out on time to determine cause of recurring incidents and provide solutions for permanent fixes. Ensure that the team maintains a Run Book and Known Error Database and ensure usage of the same in the day-day support operations.

- Stakeholder management and relationship building - ensure open communication and appropriate information sharing, and build credibility in order to work effectively with various groups with varied and sometimes conflicting priorities

- Business Analysis - Oversee the analysis of the business requirements

- Project Planning - Plan and manage project staffing needs, timelines/schedules

- Change management - ability to introduce, implement and manage all aspects of change, with teams and stakeholders, and communicate regularly and efficiently while complying with change management protocols

- Communicating and Presenting - effectively communicate with stakeholders, securing approvals when needed, and keeping them abreast of progress and potential roadblocks, and present well-organized information (amount/relevance) to right people at the right time.

- Risk management - analyze, anticipate and mitigate risk factors and work with the team and stakeholders to minimize risk.

- Tracking - keep on top of all numbers and metrics to ensure an accurate picture of current state, inclusive of budget (revenue/cost)

- Task Management - keeping the team members motivated and aligned in their work and ensuring quality results at each step within the project lifecycle.

- Project Management Methodology - Use disciplined project management methodology to define scope, develop project plan, and execute projects that adhere to guidelines and deliver within cost and schedule

Technical Skills :

- Prior work experience in Application Support projects

- Knowledge of Insurance Broking will be a big plus

- Technical background with hands-on development experience in the past

- Previous hands-on experience of .Net and SQL Server

- ITIL certification

- PMP designation or equivalent project management experience a must

General Skiils :

- Stakeholder management - Proven experience in developing a positive working relationship with peers/management and working with diverse business and technical user groups

- Communication skills - Excellent written and verbal communication skills

- Assertive - Ability to confidently put forward views in diverse groups

- Enthusiastic - Must be high-energy

- Continual improvement - Demonstrated experience and knowledge at applying standard project management methodologies for continuous improvement

- Conflict resolution - Must be able to facilitate discussion and alternatives or different approaches

- People Management - Ability to work and manage team members

- Detail oriented

- Good negotiations skills

Prior Experience :

- 10+ years- experience in software support and maintenance with at least 4 years in role with people management responsibility

- Experience of working in global teams spread across geographies

Educational Qualifications : BE/BTech/MCA/MTech

Please note that we are specifically looking for those who have actively been a part of support for the Projects and also developed applications for the same.

For any further details, please call on +91 9999317672.

Meenakshi Jaryal