Project Manager/Senior Manager - Digital Projects - BFSI

- Build roadmaps for digital applications and define projects for the same

- Track usage, customer behavior and feedback to plan changes to the applications.

- Direct and manage project development from beginning to end

- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

- Liaise with project stakeholders on an ongoing basis

- Draft and submit budget proposals, and recommend subsequent budget changes where necessary

- Where required, negotiate with other department managers for the acquisition of required personnel from within the company

- Set and continually manage project expectations with team members and other stakeholders

- Delegate tasks and responsibilities to appropriate personnel

- Identify and resolve issues and conflicts within the project team

- Identify and manage project dependencies and critical path

- Plan and schedule project timelines and milestones using appropriate tools

- Track project milestones and deliverables

- Develop and deliver progress reports, proposals, requirements documentation, and presentations

- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas

- Proactively manage changes in project scope, identify potential crises, and devise contingency plans

- Define project success criteria and disseminate them to involved parties throughout project life cycle

- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work

- Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

- Develop best practices and tools for project execution and management

Key Performance Indicators:

- Achievement of Digital application usage targets

- Strong familiarity with project management software

- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

- Reacts to project adjustments and alterations promptly and efficiently

- Flexible during times of change

- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines

- Ability to elicit cooperation from a wide variety of sources, including top management, clients, and other departments

- Ability to defuse tension among project team, should it arise

- Ability to bring project to successful completion through political sensitivity

- Adept at conducting research into project-related issues and products

- Must be able to learn, understand, and apply new technologies

- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

Skills/ Knowledge:

- Good relationship management skills including stakeholder management

- Comprehensive understanding of finance issues, budgeting and cost benefit analysis

- Sharp understanding of Project Management methodology, tools and techniques and translating the same into speedy and viable action. Ability to manage multiple projects or multiple streams within a programme

- Commercial and business awareness

- Sound communication and Presentation skills

- Persuasive, encouraging, and motivating

- Strong interpersonal skills

- Customer service skills would be an asset