Project Manager/Program Manager - IT

- Project manager is responsible for managing and delivering business consulting projects to schedule, budget and quality. The role requires excellent knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management.

- Awareness of and compliance with portfolio management, project management methods and tools and quality assurance is also required. Project Manager must have proficient stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders.

Client Responsibilities :

- Successfully execute the project to agreed schedule, budget and scope

- Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management

- Plan the project based on a defined need - results in detailed scope/budget/schedule baseline

- Monitor and control the work to ensure that the project remains on track and in control

- Plan for and manage change

- Reports on variances to the approved project baseline

- Close the project to formalize acceptance of the project result and release project resources

- Interface and communicate with project team, management and stakeholders

- Manage project work and resources to enable successful and timely completion of the project

- Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors

- Delivery of projects aligned to overall business and technology strategies and architectures

- Work within defined governance processes

- Manage external contracts and suppliers where required

- Support development of business cases with the customer team including leading on the solutions estimate

- Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope

- Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales

- Manage to the objectives and plan by thorough risk, issue and change management

People/Analytical/Decision Making Responsibilities:

- Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget

- Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution

- Develop and manage plans to address project strengths, weaknesses, opportunities and threats

- Ability to balance both the 'science' of how to perform project management and the 'art' of project management, which is learned through experience and skill training/application

- Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously

- Demonstrate business analytics to manage and meet sponsor and customer needs

- Lead project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress and reports project health on a regular basis.

- Coach, mentor and support less experienced project managers as well as other project resources as needed.

Skills Requirements

- PMP / Prince 2 Certified

- Business Process Management

- Knowledge of Process Improvement techniques - Six Sigma, Lean

- Well-versed with any of the industry leading BPMN tools - Proficiency in MS Visio a must

- Industry experience any of : retail, telecom, oil and gas, BSFI, airlines, manufacturing, food and beverages

- Extensive experience in End-to-End Project Management - preferably in strategy and business

- 6 -13 years in a Business / Corporate IT environment

- Experience working in a global team

- Management skills to manage a number of project simultaneously

- Experience in understanding customer strategy, services and business processes

- Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication

- Project Management Methodology, tools and templates including project planning, schedule planning, scope and cost management

- Knowledge on basic concepts of Portfolio and Program Management

- Business Analytics knowledge

- Strong team working skills across matrixes client, supplier and geographically dispersed virtual teams

- Strong communication and interpersonal skills (includes negotiation)

- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing

- Open and flexible for any given work environment

- Ready to travel on short notice