Project Manager - PMP/ITIL

JD

1. Have managed a few mid level projects

2. Have interacted with foreign customers, especially US based

3. Familiar with MS Project and MS office, especially Excel, word, and power point

4. Familiar with Telco related IT terms

5. Familiar with Cisco, Avayya, IT-Security related products

6. Have a flare for taking notes, be a good listener

7. Have good planning skills

8. Have a yearning for learning

9. Ready to work during US shift timings

10. Familiar with foreign culture

2. RESPONSIBILITIES:

- Create order

- Submit order

- Track milestones against interval dates and notification

- Access Management

- Provisioning

- order sent

- FOC received

- Circuit jeopardizes

- Circuit delivered

- VHID / VHID association

- CE implementation

- Equipment ship

- Coordinate install

- Billing Start Date & customer notification

- Proper close-out of all tickets

Other Tasks

- Send Weekly status update on all circuits (update status tracker spreadsheet for each customer)

- Major milestones documented in Siebel Notes

- Escalate all major jeopardizes to Client Support Manager

- Validate disconnects and Billing end date

- Ensure service disconnects are completed and records updated (validate with Provisioning)

- Ensure View is properly reflecting new locations, LCON, support contacts, escalations, etc.

- Monthly report of service changes to validate billing.

- Manage technical delivery resource assigned to virtual project team.

- Ensure full hand over into support is achieved successfully prior to full customer acceptance.

- Ideal candidate will also have PM experience in a weak-matrixed organization where the ability to establish relationships with separate functional department resources will be key to project success.

- Work under a controlled and structured project management framework that follows industry standards (PMI) and meets customer requirements.

- Effective change management control within projects.

- Provide timely and accurate reporting as specified.

- Proactively manage and resolve project issues, risks and conflicts.

- Ensure that all projects are delivered within scope, time, budget and quality.

- Attend Weekly Project Review meetings

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

Pursuing PMP / PMP trained, ITIL trained

Angeline
HR Consultant
09822524763
GPS