- End to end project management
- Manage all aspects of implementation from inception to deployment
- Create the Statement of Work (SOW), define project scope including all negotiations leading to the final SOW document and baseline plan.
- Responsible for project estimation, project plan and project schedule
- Work with the project team and other required stakeholders/resources to identify all project deliverables and associated tasks required to complete those deliverables.
- Work closely with customers, implementation team members, and sales personnel to help scope solution and to resolve issues in advance associated with the project
- Pipeline management, sales forecasting and resource management forecasting
- Risk and Change Management - This includes risk identification, documentation and mitigation and issue resolution/ remediation. Ensuring alignment to SOW objectives and client satisfaction.
- Manage the program/ projects vendor relationships, budget, timing, scope and deliverable
- Assist Client Lead on all aspects of the account. Including but not limited to QBR, QPR, Change Management, up-sell and renewals.
- Maintain contact and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations.
- Provide regular status reporting, issues management and risk management for the project
- Leverages and contributes to standard implementation methodology
- Assist sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to project approach, timeline and deliverables
- Assist in RFP responses, help facilitate customer demos and participate in functional and technical customer meetings
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