Project Manager - IT

- Strong Project Manager skills with a good understanding of big data technologies

- Facilitate the inflow of projects and IT service requests, including alignment with business and IT priorities and resource, to drive the on-going demand review process.

- Excellent relationship building and interpersonal skills, including cross-cultural competence

- Proven delivery excellence ideally using Agile, driving SLA, KPIs, Quality Metrics

- Strong leadership qualities and a passion for building high performing teams

- Responsible for managing a team of engineers with various enterprise applications

- Hands on experience in handling support teams, quality metrics creation and SLA management

- Comfortable working in a matrixed organization with excellent communication and networking skills able to effectively manage and influence senior leaders as well as a broad range of stakeholder

- Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively

- Strong collaboration skills to build teams across business boundaries

- Leadership skills to successfully lead large, diverse and virtual teams. Agile working experience necessary.

- Ability to make decisions and implement actions that have a significant impact on long-term, positive business outcomes

- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources

- Design & follow appropriate governance model/ plan for SLA compliance

- Expert Knowledge of ITIL disciplines

- Hands on Resource planning skills

- Excellent written and verbal communication skills

- Self-motivation and able to take responsibility