Project Manager - eCommerce

Description:

- Responsible for overall program management across various functions including eCommerce, Marketing, Loyalty, Customer Experience, and product.

- Define best-in-class program management practice including processes and documentation leading to timely, seamless and quality product delivery.

- Build a culture of effective program and project management with strict adherence to processes and quality.

- Responsible for product scoping and business requirement documentation in collaboration with internal and external stakeholders

- Own and lead multiple, simultaneous projects across various functions and ensure effective tracking and escalation.

- Support business and product teams in evaluation of product and services including designing of new initiatives to drive customer engagement, incremental revenue, and customer experience.

- Manage specific product design and implantation basis business requirement.

- Define a seamless communication and reporting process to update various stakeholders on project plans, status and results with clear stats and analysis.

- Ensure highest standards of quality for each release, with use cases, documentation, UAT testing and training plans.

- Work closely with Business and tech teams to define a streamlined product roadmap supporting business needs.

- Anticipate risks and proactively escalate and provide solutions to avoid any business impact.

- Analyse business problem and define technical solution to the problem in consultation with the business and technology team