Project Manager - Claims - Life Insurance

DEPARTMENT - CLAIMS

SUB DEPARTMENT - Claims & Underwriting Excellence ( CUE)

REPORTING POSITION - DOTTED LINE REPORTING TO

NO. OF POSITIONS REPORTING IN - 1

MANAGEMENT LEVEL - Managing Self & Team

OBJECTIVE OF THE ROLE

To own, execute and manage projects from requirement gathering to go-live for self & team below. To analyse issues & resolve it by providing solutions.

KEY RESPONSIBILITIES

1. To own for complete project execution for self & team

2. To manage a team of 3 to 4 members

3. Requirement Gathering, BRD Documentation, BRD Reviews & signoffs

4. Plan and manage UAT - Review of scenario and testpack preparation

5. Analyse production issues & provide solutions

6. System gap analysis and understanding users' pain areas to proactively take up suitable actions for improvising user satisfaction

7. Communicate with internal and External Stake holders to support Project Implementation

8. Lead a team of business analysts & testers

9. Present on work done by team & self in management reviews

10. Team management

INTERACTIONS

Internal Relations: Claims , IT

External Relations: Vendor management Skills

REQUIRED QUALIFICATION AND SKILLS

Educational Qualifications: CA/MBA/BE/PG/GR with Life Insurance Domain Knowledge and Technical Skills (Preferably Underwriting).

Work Experience

CA/ PG- 6- 7 yrs

GR/ BE- : 8 - 9 yrs. of Experience in business analysis , project management, team management

Certifications: CBAP , ISTQB ( Preferable)

Other skill set/Responsibility :

- Excellent communication , planning & organising , techno-functional skills, solution -oriented, good inter-personal skills

COMPETENCIES

Planning and Organizing

1. Plotting project plan with timelines of the project

2. Setting priorities for tasks in order of importance

3. Takes routine day-to-day decisions without delay

4. Identifies requirements and uses available resources to meet own work objectives in optimal fashion

5. Highlighting the deviations in timelines and any roadblocks

6. Maintaining proper documentation of all relevant communications and approvals and sign offs

7. Monitors the attainments of own work objectives and/or quality of the work completed

Problem Solving

1. Identifies and Breaks problems into simple lists of tasks or activities

2. Deep diving into the production issues and checking all impacted areas

Achievement of Results

1. Sets goals and works to meet established expectations; maintains performance levels

2. Pursues organizational objectives with energy and persistence

3. Adapts working methods in order to achieve objectives

4. Accepts ownership of and responsibility for own work

5. Keeps the quality of work in check and ensures no compromise on the same

Team Management

1. Prioritization & Work allocation for team

2. Ensuring work is completed in set-timelines

3. Build knowledge & skills for team

4. Complete ownership on the team deliverables

Communication

1. Excellent communication skills

2. Ability to speak & present in senior management forums