Project Manager - Business Transformation - Corporate Banking

Job Description

Job Title Project Manager - Business Transformation (Corporate & Wholesale Banking) Transformation

Grade : AVP, DVP, VP1

Department Wholesale Banking Transformation

Location: Mumbai

Eligible Grade : AVP, DVP, VP1

Reporting To Head - Transformation : Wholesale Banking

Position Purpose:

- Candidate in this role will be required to interact with cross functional stakeholders of corporate & wholesale banking units in operations, product & business verticals & drive high impact initiatives.

Position Responsibilities:

- Manage large scale business transformation projects/initiatives in bank's wholesale & corporate banking units

- Identify opportunities for improvement & implement the same using suitable process reengineering techniques

- Use LEAN / Six Sigma methodologies & drive quality oriented culture within bank

- Use digitization / automation tools & revamp critical customer journeys to deliver superior customer experience

- Conduct in depth data analysis & prepare business case with keen eye on ROI

- Liaison with multiple support units of bank like Risk, Compliance, Technology , Product, Business, Legal etc to archive end objectives of projects

- Manage senior management expectations & ensure continual engagement via periodic reviews/updates

- Connect dots to form bigger picture & ensure holistic delivery of solutions

- Manage projects end to end & ensure timely delivery of proposed solution

Qualifications and Experience Requirement

Qualifications :

- Essential BE/CA/MCA/Graduate + MBA (tier 1/2 institutes preferred) - Consulting experience will be added advantage

Essential:

- Threshold Competencies

- Execution with speed

- Ability to get the job done and deliver results within timeframes without compromise on quality/ standards

- takes initiative to simplify problems for the team by creating frameworks/ structure/ stakeholder buy in;

- Navigates through the system to create efficiency for self and team;

- Prioritizes for self and team;

- Reviews, monitors and measures performance; follows through with team on projects/ tasks/ actions to ensure closure

Collaboration :

- Ability to build relationships and work together

- Thinks through and garners internal support for possible external partnerships which might be mutually beneficial

- Maintains a collaborative working relationship with other support functions like risk and operations.

Customer centricity :

Ability to work keeping customer at the heart of everything

- maintains an 'open door' policy for staff and clients to be aware of client issues at all times,

- leads by example; works through customer issues with team to ensure resolution

- thinks through and implements small innovations (product/ process) keeping customer delight in mind

Entrepreneurship :

- Ability to set up things from scratch

- Can multi tasks;

- comfortable operating in a constantly evolving environment;

- works towards building fungible skillsets within team, promotes flexible learning;

- recognizes opposing/ different viewpoints;

- displays ability to take pressure

Leadership Competencies :

- Innovation

Definition: Ability to foster and initiates new ideas, methods and solutions..

Demonstrated Behaviours exhibited:

a) thinks out-of-the-box; thinks of new ideas/ opportunities/ products keeping an eye on the environment; thinks through resources and contacts to implement ideas;

b) Innovates to simplify process/ system/ customer experience

c) Open to new ideas, encourages team members to think of out-of-the-box solutions

d) Approachable, acts as the sounding board for subordinates to discuss new ideas; weighs pros and cons in a neutral manner

Strategic thinking

Ability to connect the dots

a) Connects the dots, continuously scans environment, aware of the competition/ market trends/ opportunities;

b) Looks at pros and cons of an issue/ proposal keeping an eye on the overall risk appetite of the bank;

c) Makes an independent assessment of a situation by reading through all relevant documents/ by travelling to a location/ speaking with relevant people;

d) Appeals to data reason facts and figures to anticipate future risks to the bank