Project Manager

Key Responsibilities:

- Collaborate with customers to develop project plans to deliver custom features and functionality on time, while effectively managing client relationships and ensuring customer satisfaction.

- Partner with functional leaders to assess current team capacity for projects, providing accurate estimates to customers and effectively managing a portfolio of assigned merchants.

- Utilize effective project management skills to delegate tasks to project team members and conduct regular check-ins to ensure adherence to timelines.

- Cultivate strong networking relationships with managers across the organization to ensure project teams deliver high-quality deliverables.

- Manage multiple projects in a dynamic work environment, engaging with various internal stakeholders and effectively managing a portfolio of assigned merchants.

- Develop comprehensive project plans, oversee project schedules, and ensure the successful delivery of high-impact features.

- Identify opportunities for system and process improvements that directly enhance the customer experience.

Key Skills:

- Professional Communication: Maintain professional and formal communication channels with stakeholders and clients.

- Client Relationship Management: Demonstrate excellent client handling skills, understanding customer needs and ensuring satisfaction.

- Curiosity and Self-Judgment: Exhibit a curious mindset and willingness to learn, coupled with self-assessment and reflection abilities.

- Basic Technology Understanding: Possess a foundational understanding of technology concepts relevant to the project domain.

- Consumer Behavior Understanding: Understand consumer mindset and behavior to inform project decisions.

- Strategic Thinking: Apply strategic thinking and business acumen to project planning and execution, with attention to detail.

- Technical Proficiency: Be well-versed in up-to-date technologies such as Google Dashboard, analytics, CleverTap, and Excel for effective project management and reporting