Roles & Responsibilities:
- Respond to client's queries accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. joiners/leavers, personal/job/pay data changes, promotions, employee records & documents, bonus, pension, annual compensation cycle, etc.)
- Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holders
- Reporting errors and issues to the Team leader on time
- Ensuring quality and timeliness of work
- Be actively involved in pre-sales activities (for example, help the management in responding to RFIs and RFPs, create prototypes or POCs, etc.)
- Focused, diligent, high on quality and timeliness are the basic requirements for the role.
- Reporting data for personal performance and maintaining personal tracker
- Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.
- Exhibit strong problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills.
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