Program Mgr - eCommerce Store Operations

Program Manager– eCommerce Store Operations

Division: Sales and Marketing Support

Location: Mumbai

Type: Full-time

Experience: MBA Preferred, 10+ years

Functions: Store Operations Support

Job Description - Responsibilities

- Take leadership role in independently managing Commerce Operations.

- Independently handle multiple clients – establish self as a valued partner.

- Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma quality.

- Independently handle all client escalations and lead mitigation steps to prevent future escalations

- Build domain expertise and lead from the front.

- Lead team size of 100 plus people –lead hiring, training, on boarding, resource allocation, delivery management, performance appraisals, mentoring etc

- Help knowledge management endeavor by sharing process knowledge and best practices within and across teams

- Implement process health check through metric dashboards and put in place watertight process governance.

- Minimize program dependence on self and other key members

Background & Skills

- Management graduate from a premier business school with 10+ years of experience

- 5+ years of experience in eCommerce Operations or Online Operations or Sales & Marketing Operations

- Strong business understanding of hi- tech manufacturing/retail/leisure or travel industries

- Excellent presentation and communication skills (written and verbal) and comfortable presenting at senior levels. Must have strong capabilities in MS Word & PowerPoint

- Needs to work US shifts

- Above average execution skills – should be a hands on manager

- Willingness to continuously learn, upgrade skills and stay relevant to business demands

- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

- Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of company's India based operations team

- Ability to work with teams across time-zones and cultures

- Organized, detail oriented, flexible, self starter & highly motivated

- Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes

- Good with numbers and ability to derive information from data

- Above average in planning, organizing and time management

- Knowledge of / prior experience with off-shoring processes and methodologies highly preferred

- Seeking a challenging new position in a dynamic high growth company and industry

- Excellent multitasking and creative problem solving

Interested candidates can mail their updated resume at bhavana@therisingconsultancy.com at the earliest.

Bhavana
HR Consultant
0731-6525059