Program Manager - Talent & Career Management Workforce Solutions

Job Description :

Job Title : Program Manager

Function : Consulting Delivery

Qualification: Work experience in Strategy Consulting / HR / OD

Reports to : Vice President /Associate Vice President

Reportees : Consultant/Team Member/Analyst

Job Description :

- To create a sustainable future for Right Management India, with responsibility for client delivery, client relationship management, business development, and contribution to new product development. To groom and develop consultants and team members.

Position Summary :

- Right Management is the global leader in talent and career management workforce solutions; and is a wholly-owned subsidiary of Manpower Inc, global leader in employment services. We design and deliver solutions to align talent strategy to business strategy. Our solutions are focused across the following five practice areas viz. Talent Assessment, Leader Development, Organizational Effectiveness, Employee Engagement and Workforce Transition & Outplacement.

- With offices in over 50 countries, Right Management partners with companies of all sizes - including more than 80% of the Fortune 500 - to help grow and engage their talent, increase productivity and optimize business performance.

- The job holder is responsible for managing multiple complex high value projects through proper planning of resources and monitoring the progress of the project to ensure project profitability. The incumbent would be responsible for creating the design for delivery of an assignment. S/He is also responsible for co-facilitating sessions to deliver customer delight.

- The job holder is independently responsible for client relationship management. S/he is required to liaison with key clients which would include both existing as well as prospective clients, in order to maintain an ongoing relationship with them to further strengthen the possibility of generating future business prospects.

- S/he is required to conceptualize and prepare business proposals for prospective clients along with coordinated efforts of team members. The job holder is also expected to lead business development meetings set up by the team members, initiate and monitor the sales funnel process and support a VP/AVP in business development efforts. S/he is responsible for working closely with the AVP/ VP in building business pipeline either from existing clients or by managing new leads with the support of consultants and team members.

- S/he is responsible for grooming and developing team members and consultants in their roles in terms of the product understanding, culture of the organization, client relationship management, etc through regular coaching sessions and training programs.

- The job holder is responsible for developing new products and intellectual property by undertaking initiatives that would improve quality of delivery and enhance organization capability.

- The job holder is also responsible for administrative actions for those reporting to him/her including all approvals on client expenses, reimbursements and leave.

- The job holder may be required to manage key accounts independently, to deliver assignments in other geographies of Right Management, to make new products successful in the markets, and to create a pipeline of effective consultants.

Key Responsibilities :

- Exploring business leads resulting in a potential opportunity that gets converted. To conceptualize complex proposals for new business by coordinating efforts of team members and assisting senior leaders in business development initiatives for successful conversions. [35%]

- To groom and develop team members and consultants in terms of consulting practices as well as personal growth. [15%]

- To liaise with existing clients in order to maintain and strengthen bonds resulting in stronger relationship and repeat business. [15%]

- To deliver client engagements and projects by leveraging on Right's expertise to design and deliver solutions for clients in a timely and qualitative way, understanding stated and unstated client expectations and ensuring quality of output. To monitor and optimize project profitability through proper project planning, optimum utilization of resources and periodic project reviews [35%]

Key Competencies :

- Organisational Ownership / Values Alignment & Achievement Orientation:

- Reliability and Consciensciousness

- Integrity & Openness

- Enthusiasm & Engagement

- Demonstrate motivation, drive to meet and exceed expectations and own standards

Relationship Management :

- Ability to initiate and grow mutually beneficial relationships

- Actively develop networks

- Manages potentially difficult relationships

Decision Making :

- Make pragmatic decisions based on a range of factors

- Make decisions quickly where necessary, based on incomplete information

- Back up decisions with logic

Conceptual Thinking :

- Ability to explore and manipulate ideas beyond concrete constraints

- Can imagine novel and hypothetical situations in detail

- Reframes problems

Project Management :

- Undertakes complex scoping, planning and integration of people and resources

- Manages risks, plans for multiple contingencies

- Manages and measures multiple activities

Self-Confidence & Resilience :

- Copes effectively with pressure

- Demonstrates persistence in the face of obstacles

- Remains optimistic in the face of negative feedback

Influencing & Negotiating :

- Change others' viewpoints without coercion

- Sell- products and services (and arguments and concepts that support them) by tailoring benefits to audience

- Negotiate mutually favorable outcomes

Coaching & Developing People :

- Gives honest and timely feedback in a constructive manner

- Provides support for coachees to learn new skills

- Collaborates with coachees to set goals and work towards them

Dimensions : The jobholder will lead a team of 1-3 consultants/team members/analysts depending on the team size.

Comments : There may be more than one Program Manager in a region depending on business volume and resources needed.