Program Manager - RM Channel - BFSI

Location: Varanasi & Mumbai

Job Description:

- Develop and execute strategic plans to strengthen the RM channel aligning with overall objectives.

- Manage budget and allocate budget appropriately among RM channels.

- Responsible for filling the RM channel manpower gap in GB branches (coordination with Zonal Head & HO).

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

- Analyse market trends, competitor activities, and customer feedback to identify opportunities for improvement and growth.

- Managing customer-centric operations &- ensuring customer satisfaction by achieving delivery & service quality norms.

- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.

- Recommend process changes in order to improve service efficiency and quality across the branch network.

- Enable the RM channel to drive growth targets by providing necessary support.

- Ensuring RM channel profitability as per business plan.