Program Manager - Relationship Management Channel - Banking

Program Manager-RM Channel-Banking

Job Description :

- The role will be responsible for developing and implementing strategies for the Relationship Management Channel.

- The role bearer will be responsible for collaboration with cross functional teams to drive business growth and ensure delivery of superior client experience.

- The role bearer must develop forecasts, financial objectives and business plans contributing to the larger RM channel objectives.

Key Responsibilities :

- Develop and execute strategic plans to strengthen the RM channel aligning with overall objectives.

- Manage budget and allocate budget appropriately among RM channel.

- Responsible for filling RM channel manpower gap in GB branches (coordination with Zonal Head & HO).

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

- Analyse market trends, competitor activities and customer feedback to identify opportunities for improvement and growth.

- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.

- Recommend process changes in order to improve service efficiency and quality across the branch network.

- Enable RM channel to drive growth targets by providing necessary support.

- Ensuring RM channel profitability as per business plan.

Educational Qualifications & Certifications :

UG : Any Graduate - Any Specialization

PG : Any Postgraduate - Any Specialization

Relevant Job Experience :

- Minimum 4 years of experience in managing channel or customer experience.

Skills & Competencies :

- Excellent communication and listening skills.

- Good Interpersonal Skills.

- Confidence and Presentation skills.

- Ability to analyse and research information.

Key Interfaces :

Internal :

- All Internal Stakeholders.

External :

- Partners and vendors.