Program Manager - IIT/IIM

Program Manager-Diversity Profile only

Responsibilities

- Partner with leadership to understand the company's strategic growth objectives.

- Conduct market research and competitor analysis to identify new growth opportunities.

- Develop and implement comprehensive program strategies aligned with overall business goals.

- Translate strategies into actionable programs with clearly defined timelines, milestones, and budgets.

- Manage program resources (people, budget, technology) to ensure efficient and effective execution.

- Oversee program operations excellence & customer experience & support strategy and identify and mitigate potential risks or roadblocks.

- Collaborate with cross-functional teams (operations excellence & customer experience & support strategy) to ensure program alignment and success.

- Track and analyze program performance using key metrics (KPIs) to measure progress towards goals.

- Generate insightful reports to communicate program results and recommendations to leadership and stakeholders.

- Continuously improve program effectiveness by identifying and implementing innovative solutions.

- Coordinate with HOD's around Demand, Expansion, Operations and Product to measure the impact and efficiency of new products and business processes

- Build, and maintain detailed models/dashboards for city-level, regional, and national reporting

- Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible

- Drive periodic cadences with relevant X-fn team members to ensure projects are being executed at a fast pace without compromising on the quality of delivery

What you will need

- 3+ years of experience in Strategy, Operation Excellence, Support Strategy, Business Strategy, Product, Operations, P&L, & Customer Experience or similar. Strong program management and stakeholder management experience

- Creative problem solver, with an anything is possible attitude; develops new frameworks for business problems where no standards exist today and engages other experts for feedback and integrates it effectively

- Data-driven judgement and decision mentality through excellent analytical thinking

- Able to develop highly actionable solutions for complex problems and drive implementation

- Strong communication skills to share information formally or informally with key stakeholders

- Comfortable leading projects, such as the rollout of large initiatives across the region which require cross-functional collaboration across Operations Excellence, Customer Experience, P&L, Strategy, Planning and Implementation of the project

- SQL & Advance Excel Mandatory

- Presentation Skills: Report and Present in Review Meetings to CXOs

- Research and Documentation Skillset functions with a proven track record in using data to drive decision making

IIT& IIM Mandatory qualification

Only Female candidate is required.

Key Skillset required : Strategy, Operation Excellence, Support Strategy , Customer Excellence, SQL and Advance Excel is mandatory.

Qualification :- IIT & IIM - CGPA - above 7 or 7 is mandatory