Program Manager-Diversity Profile only
Responsibilities
- Partner with leadership to understand the company's strategic growth objectives.
- Conduct market research and competitor analysis to identify new growth opportunities.
- Develop and implement comprehensive program strategies aligned with overall business goals.
- Translate strategies into actionable programs with clearly defined timelines, milestones, and budgets.
- Manage program resources (people, budget, technology) to ensure efficient and effective execution.
- Oversee program operations excellence & customer experience & support strategy and identify and mitigate potential risks or roadblocks.
- Collaborate with cross-functional teams (operations excellence & customer experience & support strategy) to ensure program alignment and success.
- Track and analyze program performance using key metrics (KPIs) to measure progress towards goals.
- Generate insightful reports to communicate program results and recommendations to leadership and stakeholders.
- Continuously improve program effectiveness by identifying and implementing innovative solutions.
- Coordinate with HOD's around Demand, Expansion, Operations and Product to measure the impact and efficiency of new products and business processes
- Build, and maintain detailed models/dashboards for city-level, regional, and national reporting
- Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible
- Drive periodic cadences with relevant X-fn team members to ensure projects are being executed at a fast pace without compromising on the quality of delivery
What you will need
- 3+ years of experience in Strategy, Operation Excellence, Support Strategy, Business Strategy, Product, Operations, P&L, & Customer Experience or similar. Strong program management and stakeholder management experience
- Creative problem solver, with an anything is possible attitude; develops new frameworks for business problems where no standards exist today and engages other experts for feedback and integrates it effectively
- Data-driven judgement and decision mentality through excellent analytical thinking
- Able to develop highly actionable solutions for complex problems and drive implementation
- Strong communication skills to share information formally or informally with key stakeholders
- Comfortable leading projects, such as the rollout of large initiatives across the region which require cross-functional collaboration across Operations Excellence, Customer Experience, P&L, Strategy, Planning and Implementation of the project
- SQL & Advance Excel Mandatory
- Presentation Skills: Report and Present in Review Meetings to CXOs
- Research and Documentation Skillset functions with a proven track record in using data to drive decision making
IIT& IIM Mandatory qualification
Only Female candidate is required.
Key Skillset required : Strategy, Operation Excellence, Support Strategy , Customer Excellence, SQL and Advance Excel is mandatory.
Qualification :- IIT & IIM - CGPA - above 7 or 7 is mandatory
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