Program Manager - Financial Services

Work Experience

- Overall around 12 years experience (+/- 2)

- Project Management and change management, preferably involving IT implementations and UAT management

- Understanding of Investment Bank Operations, across a few areas from Trade Validation and Control, Confirmations, Settlements, Reconciliations, Collateralization, Reference Data Management, Trade Enrichment, Risk Management etc.

Objectives & Responsibilities

Innovation and Process Improvement

- Systematically analyze processes to find opportunities for reengineering and automation to setup a book of work for IT delivery

- Apply RPA, Analytics and Machine Learning tools for automation

- Estimate costs and workout pricing for IT projects

- Engage with client stakeholders to make the business case for change

Program Management

- Define roadmap and set targets for process improvement and automation initiatives

- Reviewed deliverables such as requirements documents, design documents and functional test documents

- Coordinated with internal and external stakeholders to drive participation in the initiatives

- Lead and managed teams to timely delivery of projects

- Ability to effectively engage and work with a global team

Team Management

- Create resource plans based on project pipeline

- Manage people costs within budget

- Manage recruitment and training of resources

Reporting and Escalation

- Ensure consistent and meaningful reporting and issue resolution management

- Lead discussion around issue resolution (classification of issues, follow ups etc.)

- Act as mediator to resolve issues, can own issues and brings it to closure

- Proactively involves key stakeholders and Line management

- Engage stakeholders proactively and coordinate across respective teams sitting in different regions