Program Manager - EduTech

Your primary job responsibility will include (and not limited to):

- Ownership of Program Office activities at Gurgaon & Pune covering all aspects of program delivery and participants learning experience

- Coordinate with faculty to create best in class learning material (videos, reading material, assignments etc)

- Support faculty and senior managers to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained

- Be the first point contact for participants, troubleshoot queries and manage discussions

- Assist program director and senior operations and academics managers in planning oncampus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)

- Monitor participants- performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed

- Collate learning material, solutions and grades from faculty and upload to the LMS

- Review course videos to ensure quality

- Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery

- Manage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience

- Coordinate with IT and Admin to ensure smooth execution at various locations Travel to other cities as needed to manage residencies

Relevant Background:

- 1 or more years of experience in managing program office for an academic or training organization

- Ability to multitask and coordinate with multiple stakeholders

- Passion for learning and having great learning outcomes

- Bachelors, preferably in business management or MBA

- Intermediate level knowledge in Excel and other productivity tools

- Excellent verbal and written communication skills

- Prior experience with a learning management system is useful, but not required. However, candidates should be comfortable learning and using technology tools for answering queries and enabling participants learn online